An AI desk that answers, triages, and resolves
AI support & internal copilot
RWS AI Desk unifies AI chat, ticket triage, knowledge answers, and a WhatsApp assistant into one support layer. Turn scattered conversations into resolved, tracked work — for customers and your own team.
Answer questions with AI chat, triage every ticket, surface trusted knowledge, and meet customers on WhatsApp — everything a working support team needs in one desk.
AI chat that resolves
An AI agent answers customer and internal questions directly, drawing only on your own approved content.
Automatic ticket triage
Every incoming message is classified, prioritized, and routed to the right queue or person without manual sorting.
Knowledge answers
Connect your docs, policies, and past resolutions so the desk answers from a single trusted source of truth.
AI Desk
Fits the way your support already runs
Connect AI Desk to your helpdesk, CRM, and knowledge tools, scale it across teams and channels, and shape it to your routing and escalation rules.
Book a walkthrough →AI Desk
Two-way integration with your helpdesk and CRM keeps tickets, contacts, and conversation history in lockstep.
Talk to support →AI Desk
Connect chat, email, and WhatsApp Business, and bring every conversation into a single AI-assisted desk.
Talk to support →AI Desk
Set triage rules, escalation paths, and AI confidence thresholds per team without writing code or waiting on a release.
Talk to support →AI Desk
Two-way integration with your helpdesk and CRM keeps tickets, contacts, and conversation history in lockstep.
AI Desk
Connect chat, email, and WhatsApp Business, and bring every conversation into a single AI-assisted desk.
AI Desk
Set triage rules, escalation paths, and AI confidence thresholds per team without writing code or waiting on a release.
Faster answers, lighter queues, and support that scales without headcount.
Performance that holds up from a single support inbox to a multi-channel global desk.
Want the full picture on AI Desk performance?
Talk to supportFor how your teams actually work
BREVA SUPPLY
A growing software company moved every channel onto AI Desk, letting the AI agent resolve routine questions directly. Response times dropped sharply and the team refocused on complex cases.
Read the story →
STACKWELL CARE
Known for high seasonal volume, this services team used automatic triage and AI answers to absorb a surge in tickets, holding response times steady without adding headcount.
Read the story →
UNIBANCA RETAIL
One of the region's largest retailers runs chat, email, and WhatsApp on AI Desk, with every customer conversation triaged and tracked in real time across the whole desk.
Read the story →Performance that holds up from a single support inbox to a multi-channel global desk.
Conversations AI just closes
Replies that land instantly
Role-scoped desk access
Agents, leads, and admins each see only the queues, conversations, and settings their role needs, with full action logs.
Per-channel API keys
Issue scoped keys per channel and integration, so every connector reaches only the conversations it should.
Tickets that wrap up fast
One desk, every channel
Want the full picture on AI Desk performance?
Why teams choose RWS AI Desk
Role-scoped desk access
Agents, leads, and admins each see only the queues, conversations, and settings their role needs, with full action logs.
Per-channel API keys
Issue scoped keys per channel and integration, so every connector reaches only the conversations it should.
SOC 2 Type II
Independent audits confirm the platform's security controls meet the highest industry standards, year after year.