01. Add products and brand.
Store your products, shots and brand look in one place.
Get total clarity from scattered customer feedback
rws's AI centralizes and analyzes every signal your customers send — so your team can pinpoint the work that drives usage and revenue, and build with confidence.
Connecting the world's leading companies to their customers:
4.6/5G24.7/5Capterra
rws turns your customer feedback into agents, dashboards, and reports that drive your roadmap, revenue, and results.
2.3x
Return on investment
See more than double your ROI, with payback in under six months.
30hrs
Weekly time saved per user
Reclaim almost a full workweek with AI analysis and centralized feedback.
66%
Faster shipping
Move from discovery to delivery faster — without sacrificing quality.
Want to see the full ROI of rws?Download the Forrester Total Economic Impact™ Study
From idea to assets
in four steps.
Sign up for free and supercharge
your creative workflow.
[01] CENTRALIZE
Pull every signal into one searchable home.
Drop calls, tickets, surveys, and interviews into a single workspace. Connect the tools you already use, and rws will keep them in sync — transcribed, tagged, and ready the minute they land.
Discover all integrationsLive ingest
Native call recording plus one-click sync with Zendesk, Intercom, HubSpot, and Linear.
Universal search
Search across every interview, ticket, and note with quote-level precision.
Permissioned vault
Granular role controls, redaction-on-import, and per-project encryption keys.
[02] ANALYZE
Surface what to work on next.
rws clusters thousands of conversations into the few signals that actually move the roadmap. Watch themes form in real time and slice them by segment, plan, or release.
Explore analysis toolsTheme Projects
Turn calls, documents, and surveys into clean, quotable summaries with one click.
Smart Channels
Auto-classify raw data into themes, spot emerging issues, and group related feedback.
Trend DashboardsBETA
Pair themes with churn, growth, and NPS to measure real impact.
[03] ASK & ACT
Go from problem to draft in minutes.
Chat with your customer data the way you would chat with a teammate. Generate briefs, draft PRDs, and assemble prototypes — every output traceable back to the underlying quote.
Explore Ask & Act toolsConversation SearchBETA
Ask plain-language questions and get instant answers grounded in real customer voice.
Brief BuilderBETA
Generate structured documents that blend insights with clips, quotes, and highlights.
[04] AUTOMATE
Close the loop on autopilot.
Cut weeks of manual stitching down to hours. rws agents draft reports, alert your team to risks, and push opportunities straight into your tracking tool — no extra headcount required.
Explore automation toolsSignal AgentsBETA
Spot meaningful changes, generate digests, and ping the right teammate at the right moment.
“rws finally gave us one place for everything our customers tell us. We used to lose weeks chasing the same answer across four tools — now it surfaces before anyone has to ask.”
Your organisation's collective customer intelligence. Unifying product, sales, marketing, and CX.
Built for trust at scale
SOC 2 Type II, ISO 27001, HIPAA-ready, GDPR-aligned, plus enterprise access through our MCP-compatible API.
Best practice, baked in
Templates and standardization features keep teams consistent and bring order to even the messiest discovery sprint.
Privacy without the friction
Field-level redaction, per-project keys, and tailored access by team or vendor keep sensitive data exactly where it should be.
OAKLEAF
How customer signals power Oakleaf’s product rituals
Oakleaf, an appliance brand built on decades of customer trust, uses rws to make sure every shipped product traces back to a real conversation — driving loyalty and category leadership.
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