RWS TEAM — APR 18, 2026
RWS Automation
Connect the network behind your network
RWS engineers automation and AI systems that tie field crews, support desks, and subscriber records into one connected operation — replacing WhatsApp threads, scattered spreadsheets, and manual ticketing with systems your teams can trust.
Trusted by operators across mobile, fixed broadband, and regional ISP networks
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A faster network starts with connected operations
From dispatching a field crew to resolving a subscriber complaint, RWS systems surface the one record that matters before a customer churns or a ticket ages out.
Dispatch crews without the WhatsApp scramble
RWS automation assigns field jobs by location, skill, and SLA, tracks every visit, and updates the subscriber automatically — so installs and fault repairs stop living in group chats.
Open field jobs at risk of breaching SLA todaySearch
Best matches — Field operations system
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Learn more about RWS Automation
RWS TEAM — MAY 09, 2026
Connecting billing, ticketing, and network monitoring without a rip-out
RWS TEAM — JUN 01, 2026
Cutting subscriber churn with a connected support operation
Built for the realities of a working network
Legacy billing systems, mixed-vendor network gear, and field knowledge living in chat threads. RWS systems read all of it — and integrate with the OSS and BSS you already run, not the one a vendor wishes you had.
Field-ops automation that earns its place
RWS maps how jobs flow from ticket to crew to closure, then automates dispatch, routing, and subscriber updates — turning a chat-driven scramble into a tracked, SLA-aware operation.
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Integrates with the OSS and BSS you already run
Push tickets, faults, and subscriber updates straight into your existing billing and operations systems through standard connectors — no rip-and-replace, no parallel data silo for your team to maintain.
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Network-aware support at first contact
Score every subscriber complaint against live outage and fault data, surface the root cause to the agent on the call, and resolve it before it escalates to the NOC.
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Resilient. Integrated. Proven on the network.
Deploys close to the network: Run RWS systems on-premises, at the edge, or in your private cloud — keeping subscriber data inside your network and decisions close to the field.
Built for uptime: Real-time processing with predictable latency, engineered to keep pace with high ticket volume and survive regional outage events.
Connects to existing systems: Standard OSS/BSS, billing, and monitoring connectors mean RWS slots into your stack in weeks — no operations overhaul required.
Automation systems for every part of the network
RWS Dispatch
The field operations platform. Dispatch assigns crews by SLA and location, tracks every visit, and keeps subscribers updated without a single group chat.
Learn moreRWS Signal
The subscriber intelligence layer. Signal unifies billing, usage, and outage data into dashboards and a support copilot your desk and NOC both rely on.
Learn moreInstalled and running — what network teams say about RWS
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“RWS Dispatch paid for itself in the first quarter. We went from coordinating crews over WhatsApp to a tracked dispatch board — SLA breaches on fault repairs dropped by more than a third and our field managers finally work ahead of the backlog.”
— Dana Whitfield, Director of Network Operations
Ready to connect your network operation?
Talk to our engineers about a network ops review — we map your field workflows, your OSS and BSS, and the tickets costing you the most, then scope the automation that pays back fastest.
- Assess where automation would cut the most SLA breaches and churn
- See how RWS Dispatch and Signal integrate with your OSS and BSS
- Find the right deployment model for your network and data-security needs
- Get a clear payback estimate before any integration work begins