RWS TEAM — APR 18, 2026
RWS Automation
Modern public services, without the paper trail
RWS engineers automation and AI systems that move case files, permits, and approvals out of paper folders and shared spreadsheets — giving caseworkers, departments, and citizens one connected system they can rely on.
Trusted by agencies across municipal, regional, and national government bodies
CIVICA DEPTMeridianPUBLIC WORKSLandgateSTATE SERVICES
Better public service starts with connected records
From clearing a permit backlog to answering a citizen's query the first time, RWS systems surface the one record that matters before a case ages out or a department duplicates the work.
Clear the backlog without more headcount
RWS automation intakes applications from any channel, routes them to the right caseworker, and tracks every approval — so permits, claims, and service requests stop sitting in paper trays and email queues.
Cases past their statutory processing deadlineSearch
Best matches — Case management system
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Learn more about RWS Automation
RWS TEAM — MAY 09, 2026
Connecting legacy records systems to digital services without a rip-out
RWS TEAM — JUN 01, 2026
Cutting permit and claim backlogs across a multi-department agency
Built for the realities of a working agency
Legacy records systems, paper-based intake, and program rules spread across decades of policy. RWS systems read all of it — and integrate with the registers and case systems you already run, not the one a vendor wishes you had.
Case automation that earns its place
RWS maps how an application travels from intake to decision, then automates routing, document checks, and status updates — turning a paper-bound backlog into tracked, deadline-aware casework.
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Integrates with the registers you already run
Push applications, approvals, and outcomes straight into your existing records and case systems through standard connectors — no rip-and-replace, no parallel data silo for your staff to maintain.
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Citizen service answered the first time
Score every citizen query against current policy and case status, surface the right answer to the officer or portal handling it, and resolve it without a hand-off between departments.
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Compliant. Integrated. Proven in government.
Deploys inside your perimeter: Run RWS systems on-premises, in a sovereign cloud, or in your private cloud — keeping citizen data inside your jurisdiction and under your control.
Built for accountability: Every action is logged and auditable, with role-based access and a clear record trail engineered to meet public-sector governance requirements.
Connects to existing systems: Standard records, registry, and identity connectors mean RWS slots into your stack in weeks — no systems overhaul required.
Automation systems for every part of the agency
RWS Casework
The case management platform. Casework intakes applications from any channel, routes them to the right officer, and tracks every approval against its statutory deadline.
Learn moreRWS Civic
The citizen service layer. Civic unifies policy, case status, and service data into dashboards and a copilot your frontline staff and self-service portal both rely on.
Learn moreInstalled and running — what agency teams say about RWS
◇ CIVICA DEPT
“RWS Casework paid for itself within the first year. We went from chasing paper folders to a tracked case board — permits past their statutory deadline dropped by more than a third, and our caseworkers finally work ahead of the backlog.”
— Dana Mensah, Director of Service Delivery
Ready to clear the backlog?
Talk to our engineers about a service assessment — we map your case workflows, your records systems, and the programs costing you the most time, then scope the automation that pays back fastest.
- Assess where automation would cut the most backlog and missed deadlines
- See how RWS Casework and Civic integrate with your existing registers
- Find the right deployment model for your jurisdiction and data-security needs
- Get a clear payback estimate before any integration work begins